Shipping policy

SHIPPING POLICY

Thank you for shopping with Magic Honey. We are committed to processing and shipping your order as quickly and securely as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

During product launches, sales, holidays, or periods of high order volume, processing may take longer.

Once an order has been processed or shipped, it cannot be canceled or modified.

SHIPPING & DELIVERY

Shipping options and estimated delivery times will be displayed at checkout when available.

Delivery times are estimates and are not guaranteed. Delays caused by shipping carriers, severe weather, holidays, or other circumstances outside our control may occur.

Processing time and shipping transit time are separate.

TRACKING INFORMATION

When tracking is available, tracking information will be provided after your order ships.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Magic Honey is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may be required to reship the order.

LOST OR STOLEN PACKAGES

Magic Honey is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the shipping carrier.

We will provide reasonable assistance with locating a shipment when possible.

DAMAGED OR INCORRECT ORDERS

Please inspect your order upon delivery.

If your order arrives damaged, defective, leaking, or you receive an incorrect item, contact us within 7 days of delivery.

Please provide your order number and clear photographs of the product and shipping packaging so we can review the issue.

Approved claims may qualify for a replacement or other appropriate resolution.

SHIPPING DELAYS

Magic Honey is not responsible for carrier delays or delays resulting from circumstances beyond our reasonable control.

A shipping delay does not automatically qualify an order for a refund.

ALL SALES ARE FINAL

All Magic Honey sales are final.

Please review your order and shipping information carefully before completing your purchase.

Exceptions may be made when required by applicable law or when we determine that an order was damaged, defective, or incorrectly fulfilled.

CONTACT US

For questions regarding your shipment, please contact Magic Honey using the contact information provided on our website and include your order number.