Return & Refund Policy

At Magic Honey, your satisfaction matters to us. Please read our return and refund policy carefully before placing an order.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

Unopened and unused, in its original packaging
In the same condition that you received it
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Because Magic Honey is a consumable food product, for health and safety reasons we cannot accept returns on opened sachets, jars, or any product where the seal has been broken, unless the item is defective or damaged upon arrival.

The following are also non-returnable:

Sale or clearance items
Gift cards
Products purchased through third-party retailers (please contact them directly)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at [insert support email] with:

Your order number
A photo of the item and packaging

We will send a replacement or issue a full refund at no additional cost to you — no need to return the damaged item unless we request it.

How to Start a Return

Email us at [insert support email] with your order number and reason for return.
Our team will review your request and send return instructions within 1–2 business days.
Ship the item back to the address provided (unless the item is damaged/defective — see above).
Once we receive and inspect the return, we'll notify you of the approval status.

Refunds

Once your return is received and inspected, approved refunds are processed within 5–7 business days to your original payment method. Please note your bank or card provider may take additional time to reflect the refund.

Exchanges

Currently we don't offer direct exchanges. If you'd like a different product, please return the original item (if eligible) and place a new order.

Return Shipping Costs

If the return is due to our error (damaged, defective, or wrong item), we cover return shipping.
If the return is due to a change of mind (unopened items only), the customer is responsible for return shipping costs.
Late or Missing Refunds

If you haven't received a refund after 7 business days of approval, please first check with your bank or card provider, then contact us at [insert support email] — we're happy to help.

Contact Us

For any questions about returns or refunds, reach out to: 📧 Email: MagicHoney@gmal.com 📞 [insert phone number, optional]